Hootie OWLS Shirt (Teal)

Return Policy

We want you to love your shirt. If something isn’t quite right, we’re here to help.

Returns & Exchanges

• You may return or exchange shirts within 30 days of purchase.

• Items must be unworn, unwashed, and in their original condition.

• Exchanges depend on available inventory.

Non-Returnable Items

• Clearance or final-sale items

• Customized or personalized shirts

How to Start a Return

Please contact us with your order number or receipt. Let us know if you prefer a refund or an exchange.
Returns can be made in person or shipped back. If shipping is required, return postage is the customer’s responsibility unless we made a mistake.

Refunds

Refunds are issued to the original payment method once the item is received and inspected.
Please allow 3–5 business days for processing.

Damaged or Incorrect Items

If your shirt arrives damaged or you received the wrong item, reach out within 7 days. We’ll take care of it right away and cover any replacement costs.

Shipping Policy

We work to get your order to you quickly and safely. Here’s what to expect.

Processing Time

Orders are processed within 2–3 business days.
During busy seasons or special events, processing may take an additional day.

Shipping Methods & Delivery

We offer standard shipping within the United States.
Delivery typically takes 3–7 business days, depending on your location and the carrier.

Shipping Rates

Shipping fees are calculated at checkout based on package weight and destination.
Occasionally, we may offer free shipping promotions.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package’s progress.

Local Pickup (If Offered)

If local pickup is available, you’ll receive instructions on pickup times and location after your order is confirmed.

Lost or Delayed Packages

If your package is delayed or appears lost, contact us and we’ll help you track it down.
Please note that once an item is handed to the carrier, delivery times are outside our control, but we’ll support you however we can.

Damaged Items

If your order arrives damaged, let us know within 7 days with a photo of the issue. We’ll arrange a replacement or a solution that works for you.